Why does the verification code not work?

So you have received a verification code, but it is invalid.

You have followed the steps to login using your email and received a verification code to your inbox.

However, there appears to be a problem with the code.

Common reasons why a verification code may be invalid, include:

• Your code has expired, our verification codes are valid for 30mins after you receive the email.
• You may have requested multiple codes. Only the most recent code request will be valid.
• Your email filter is delaying or blocking our emails, or sending it to junk/spam folders.
• Please try the following:

1. Delete all recent DTA login emails from your email inbox.

2. Using a fresh browser search, navigate to dta.com.au

3. Click Sign in in the top right corner of the screen

4. Enter your email address and click the green button to send a new code to your email address. Note: this email may take a few minutes to arrive.

5. If the email does not arrive please check your spam/junk mailboxes.